We do not offer returns or exchanges on our jewelry. All sales are final. If you would like to ask any questions about before you purchase please reach out and we would be happy to help. You can email us at customerservice@jenckshowland.com
If you receive a defective or damaged item please email us at customerservice@jenckshowland.com within 48 hours. Please describe the problem, include a picture of the item and proof of purchase. We reserve the right to deny a return request.
Domestic orders are shipped first class USPS with delivery confirmation tracking and insurance. If you would like to upgrade shipping please send us an email at customerservice@jenckshowland.com prior to purchase and wait for confirmation of a revised invoice.
International orders are shipped USPS first class. USPS estimates international delivery to take in between 6 and 10 business days, however due to customs this can be unpredictable. We can not guarantee how long it will take for your item to arrive, customs can hold packages for up to 8 weeks. If you have an unusually long delay in shipping, please contact your local customs office. Import duties and taxes are not included in the purchase price or shipping rate. Customers are responsible for any customs and duties fees that may be incurred.
Shipping times are estimates.
We do not offer refunds for packages lost in transit. We are unable to refund or replace stolen packages or unretrieved packages that have been confirmed as delivered.
Please ensure your delivery address secure and the address is entered correctly. We are not responsible for items not received due to an incorrect or incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back at Jencks Howland, and will be subject to a reshipment fee.
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